Privacy Policy

Last updated: 15 May 2026

Roombanker (operated by Zhejiang Roombanker Technology Co., Ltd.) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our products and services.

1. Data Controller

Zhejiang Roombanker Technology Co., Ltd.
Building A3, No. 658, Jia Yun Road, Wuchang Street, Yuhang District,
Hangzhou, Zhejiang, China
Email: [email protected]
Website: https://www.roombanker.com

For data protection matters, you may contact our Data Protection Officer at: [email protected]

2. What Personal Data We Collect

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped as follows:

Identity Data: first name, last name, job title, company name.
Contact Data: business email address, business phone number, business address.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device identifiers.
Usage Data: information about how you use our website, products and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.
Inquiry Data: information you provide when you contact us through forms, email, or phone regarding product inquiries, demos, quotations, or technical support.

3. How We Collect Your Personal Data

We collect personal data through the following methods:

Direct interactions: When you fill out forms on our website, request a demo or quotation, subscribe to our newsletter, download resources, or contact us via email or phone.
Automated technologies: As you interact with our website, we automatically collect Technical Data and Usage Data through cookies and similar technologies.
Third parties: We may receive personal data about you from analytics providers, advertising networks, and search information providers.
Business partners: Information provided by distributors, integrators, or partners with whom you have a relationship.

4. How We Use Your Personal Data and the Lawful Basis

We will only use your personal data when the law allows us to. The lawful bases we rely on are:

Purpose	Type of Data	Lawful Basis (GDPR Art. 6)
To respond to your inquiry, demo request, or quote request	Identity, Contact, Inquiry	Performance of a contract (Art. 6(1)(b))
To manage our relationship with you including notifying you of changes	Identity, Contact, Profile	Performance of a contract (Art. 6(1)(b)) / Compliance with legal obligations (Art. 6(1)(c))
To administer and protect our business and website (troubleshooting, data analysis, testing, security)	Identity, Contact, Technical	Legitimate interests (Art. 6(1)(f)) — running our business, IT security
To deliver relevant website content and measure the effectiveness of our content	Identity, Contact, Technical, Usage	Legitimate interests (Art. 6(1)(f)) — delivering relevant content to our audience
To send marketing communications about our products, industry news, and events	Identity, Contact, Marketing	Consent (Art. 6(1)(a)) / Legitimate interests (Art. 6(1)(f)) for B2B contacts in existing business relationships
To process distributor, integrator, and partner applications	Identity, Contact, Company profile	Performance of a contract (Art. 6(1)(b))

5. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, improve your browsing experience, and analyse website traffic.

Types of cookies we use:

Strictly necessary cookies: Required for the website to function properly. These cannot be disabled.
Functional cookies: Remember your preferences and settings.
Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics, Matomo).
Marketing cookies: Track your activity across websites to deliver relevant advertising.

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Disabling certain cookies may affect website functionality.

For detailed information about the cookies we use, please see our Cookie Policy.

6. International Data Transfers

As a global company headquartered in China, we may transfer your personal data to countries outside the European Economic Area (EEA). When we do so, we ensure an adequate level of protection through one or more of the following safeguards:

Standard Contractual Clauses (SCCs) adopted by the European Commission.
Adequacy decisions by the European Commission for certain countries.
Data Processing Agreements (DPAs) with our service providers that include data transfer protections.

You may obtain a copy of the appropriate safeguards by contacting us at [email protected].

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and applicable legal requirements.

Generally, we retain inquiry-related data for 2 years after the last interaction, and contractual data for the duration of the contract plus 5 years.

8. Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation, you have the following rights regarding your personal data:

Right of access (Art. 15): Request access to your personal data and obtain a copy.
Right to rectification (Art. 16): Request correction of inaccurate or incomplete data.
Right to erasure (Art. 17): Request deletion of your data (“right to be forgotten”).
Right to restrict processing (Art. 18): Request restriction of processing in certain circumstances.
Right to data portability (Art. 20): Request transfer of your data to another organisation.
Right to object (Art. 21): Object to processing based on legitimate interests or direct marketing.
Right to withdraw consent (Art. 7(3)): Withdraw your consent at any time where we rely on consent as the legal basis.
Right to lodge a complaint (Art. 77): Lodge a complaint with your local data protection supervisory authority.

To exercise any of these rights, please contact us at [email protected] or [email protected]. We will respond to your request within 30 days.

9. Data Security

We have implemented appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. These include encryption (SSL/TLS), access controls, regular security assessments, and staff training on data protection.

Our website and infrastructure are protected by enterprise-grade security measures, including firewalls, intrusion detection systems, and regular vulnerability scanning.

10. Third-Party Service Providers

We may share your personal data with the following categories of third parties who perform services on our behalf:

Website hosting providers (Hostinger)
Email communication platforms
CRM and sales management systems
Analytics providers (Google Analytics, etc.)
CDN and content delivery networks (Cloudflare)

All third-party service providers are contractually bound to process your data only on our instructions and in compliance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. When we make material changes, we will notify you by updating the “Last updated” date at the top of this page and, where appropriate, by other communication channels.

We encourage you to review this privacy policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions about this privacy policy or our data protection practices, please contact:

Data Protection Officer: [email protected]
Privacy inquiries: [email protected]
Company: Zhejiang Roombanker Technology Co., Ltd.
Building A3, No. 658, Jia Yun Road, Wuchang Street, Yuhang District,
Hangzhou, Zhejiang, China

For EU/EEA data subjects: You have the right to lodge a complaint with your local data protection supervisory authority. Contact details for EU data protection authorities can be found at: https://edpb.europa.eu/about-edpb/about-edpb/members_en